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Content Restoration Packet
Over the years, we have found that when there is an insurance loss, whether from fire, smoke, water or other damage, certain and specific steps need to be taken to insure a quality restoration of your possession. These steps are categorized and detailed under four headings: 1. Pack-Out 2. Storage/Clean/Restore 3. Delivery/Set Up 4. Total Loss Items 5. Important Customer Tips Please read this information packet in its entirety so you fully understand the process. Pack Out 1. This part is the initial procedure and one of the most important parts of the restoration process. The pack-out begins with a determination of your content items by one of our experts. Pieces considered salvageable are inventoried, removed from your home and safely stored in our warehouse. Items deemed a total loss are left on premises to be listed by you for monetary reimbursement by your insurance company. a) Small items such as dishes, knick-knacks, books etc… are wrapped and boxed. b) Large items and furniture are tagged and inventoried in numerical order. A previous condition report is made at this time. c) A copy of the inventory list signed by you is given to you for your records. d) All inventoried items and packed boxes are loaded and transported to our facility for storage and restoration. 2. It is the policy of Professional Furniture Service that certain items are not packed out and certain services can not be provided due to state and local statutes. They include the following: a) Hand guns. b) Jewelry, cash and coins. If found during pack-out, we hand directly to you or set aside and returned at the first opportunity. c) Important papers such as stocks, bonds, passports, insurance documents. Please remember to set aside any items you will need for the time spent in your temporary residence. d) Cable TV boxes. You are responsible for returning these to the cable company. e) Food or perishables. f) Clothing g) Disconnection or connection of any gas appliances such as dryers, stoves, portable fireplaces. h) Re-hanging framed pictures, art, etc… i) Electric wiring and/or attaching and electric fixtures. j) Plumbing or water disconnection or connection.
STORAGE/CLEAN/RESTORE 1. All contents are checked in and rack-stored for the duration of the house repairs. 2. Contents are inspected and a comprehensive estimate is provide to the insurance company. A copy is made for you if you notify us. 3. You and a representative of Professional Furniture Service review the estimate and make final determinations on the scope of the work to be performed. 4. After revisions to the estimate (if any), your job is put into our rotation for completion. 5. In order to maintain the cleanliness of already cleaned and restored items, cleaning of the large and un-boxed items are not started until approximately 6 weeks prior to your house being completed. Please communicate with us when your house is near completion. 6. Conversely, of the items that are boxed, cleaning Is started and completed as soon as possible after the loss because they can be sealed and stored without re-contamination. 7. Fabric and color samples for furniture upholstery and restorations are determined by you. We have a large selection of fabric books available for you to choose from at our spacious facility in Mount Clemens. You may be asked to come to our facility to choose fabric and/or a color sample. Please communicate with us to ensure prompt completion of your job. 8. Should you decide o enlist the services of an interior designer other than Professional Furniture Service to aid in your selection of fabric, you are responsible for all fees, expenses and extras associated with this service including fabric allowances.
DELIVERY and SET UP 1. When your house or apartment is nearly ready for re-habitation, please call us at least 2 weeks prior to your move-in date. A date for delivery of your household contents is then scheduled. Delivery includes set up at your discretion. 2. Boxed items are unpacked, put in place under your direction and the cartons removed from premises. 3. It is the policy of Professional Furniture Service to unpack your contents boxes. Should you choose to unpack the boxes yourself, Professional Furniture Service cannot be held responsible for breakage of contents of any boxes we do not unpack.
TOTAL LOSS ITEMS Almost every loss has items that cannot be cleaned or restored. These items are termed “Cash Out” or “Total Loss” . This determination may occur on site or after being packed out. It is your responsibility to list these items on your Inventory Loss List to be given to your insurance company for reimbursement. All “Cash Out” or “Total Loss” boxed items are returned to you.
IMPORTANT CUSTOMER TIPS 1. Keep a file of all companies that you are doing work for you with contact names and phone numbers. 2. Complete an inventory of items left on site. This will prove to be a time saver as you’ll avoid having to transcribe them later from note pads. 3. List all food and perishable items and dispose promptly (!) as they will spoil quickly. 4. As soon as possible, make a list of possessions that you anticipate needing for your temporary residence. Please provide that list to your Professional Furniture Service representative so that we may promptly retrieve those items. With proper notification Professional Furniture Service will make every effort to have these items ready for you to pick up at our facility. Please allow time for cleaning and deodorization. Professional Furniture Service provides one delivery trip as a courtesy. However, repeated trips will result in a charge.
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